Refunds, in plain terms.
One rule of thumb: nothing is billed before you've agreed to it, and once billable work is under way, we don't offer refunds for change of mind, but we will make it right if we get something wrong. This policy forms part of our terms & conditions.
Last updated 14 September 2026
Free, so there's nothing to refund. If we start it and you'd rather stop, just tell us. No charge either way.
If you cancel before we begin billable work, any deposit is refunded in full. Once work has started, meaning the kickoff call is held and the build is under way, the fee is non-refundable, because the time and access have already been committed.
Cancel anytime, effective at the end of the billing period you're in. We don't refund the unused days of a period you've already paid for, but nothing further is billed after cancellation.
If we get it wrong
If what we deliver doesn't match what we scoped together and we can't fix it within a reasonable time, contact us. We'll either put it right or agree a partial refund for the part of the work affected. This is separate from, and doesn't take away, any statutory rights you have.
How to ask for a refund
Email abuljadayly@gmail.com with what you paid for and why. We reply within one working day.